What this procedure is
How to restore a PrestaShop backup (files + database) when you need to return to a previous state.
Applies to: PrestaShop 8.x.
Why you would do this
- Recover after an error.
- Rollback after a failed update.
Prerequisites
- Files ZIP and DB SQL.
- Hosting access.
- Maintenance mode.
Quick diagnosis (before you change anything)
1) Confirm the backup date
Expected result: you restore the correct point.
Backup restore
Step 1) Enable maintenance mode
Enable maintenance to avoid orders during restore.
Step 2) Restore files
Upload and extract the ZIP (or upload via FTP). Replace store files.
Step 3) Restore database
In phpMyAdmin import the SQL into the target database.
Step 4) Clear cache and verify
Clear cache and test storefront/checkout.
Final verification
- Store loads.
- Back Office opens.
- Orders and products are present.
If something doesn’t work (common issues)
After restore redirects look wrong
- Check shop URL settings (ps_shop_url).
- Clear cache.
Best practices
- Restore on staging to validate before production.
- Keep the original backup unchanged.